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We usually ship orders within 24 to 48 hours of order confirmation. As soon as it ships you will get an email with tracking details, and you can follow it any time on our Track My Order page.
Still need help? Contact usOpen Track My Order and enter the tracking number from your shipping email. You can also sign in, open My Orders and choose "View details and track" on your order.
Still need help? Contact usIf your order has not arrived in the expected time, send us your order number with the Contact us form on this page. We will check with the courier and get back to you by email.
Still need help? Contact usYes, as long as it has not shipped yet. Send us your order number with the Contact us form as early as you can and tell us what you would like to change. If your order has already shipped, please see our return policy for returns and re-ordering.
Still need help? Contact usAt the moment we deliver within Tunisia only.
Still need help? Contact usShipping is free on orders over 299 DT. For smaller orders the delivery cost is shown at checkout, before you pay.
Still need help? Contact usWe accept returns within 2 days of receiving your order. Items must be new, unused and in their original packaging. To start, contact us with your order number, the product name, the reason for the return, your name and your delivery address, and we will send you the instructions. Full details are in our return policy.
Still need help? Contact usWe do not offer direct exchanges. Return the original item, then place a new order for the one you want.
Still need help? Contact usReturn shipping is paid by the buyer, unless the item is defective or we made a mistake on your order.
Still need help? Contact usOnce we have received your return and checked that it is in good condition, we refund the full amount of your order, including the original shipping charges, to your original payment method.
Still need help? Contact usContact us with your order number and a photo of the item. If the item is defective or we made a mistake, return shipping is not your responsibility.
Still need help? Contact usWe accept Visa, Mastercard, D17 and cash.
Still need help? Contact usEnter your promo code in the box provided during checkout. The discount is applied to your order automatically.
Still need help? Contact usTap the account icon at the top of the page and enter your email address. We will send you a verification code, so there is no password to remember.
Still need help? Contact usSign in and open My Orders. You will see every order with its status and you can open the details of each one.
Still need help? Contact usUse the Contact us form on this page, or write to contact@magicity.tn. You can also message us on Instagram, TikTok or Facebook.
Still need help? Contact us
