Return policy

Returns
We are pleased to offer our customers a return policy of 2 days from receipt of their order.

Return conditions
Returned items must be new, unused and in their original packaging. Damaged or used items will not be accepted for return. Personalized items cannot be returned.

Return procedure
To return an item, please contact us by email or telephone to obtain a returns number. You will need to provide us with the following information: order number, product name, reason for return and your name and delivery address. Once we have received and accepted your return request, we will provide you with instructions for returning the product.

Refund
We will refund the full amount of your order, including original shipping charges, once we have received and verified that the returned items are in good condition. The refund will be made via the original payment method.

Exchange
We do not offer direct exchange. If you wish to exchange an item, please return the original item and place a new order for the desired item.

Reimbursement deadlines
We will process your refund within [number of days] business days of receiving your package.

Return fees
Return shipping costs are the buyer's responsibility unless the item returned is defective or we made an error while shipping the item.

Exception
Due to hygiene considerations, we do not accept returns on certain items such as personal care products and underwear.

Contact us
If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. We will be happy to help you.