What are the forms of payment accepted ?

We accept payments by credit card (Visa, Mastercard, American Express), PayPal and bank transfer.

 

What are the delivery times ?

Delivery times vary depending on the destination and the delivery method chosen. You can view estimated delivery times during the ordering process.

 

How to track my order ?

Once your order has been shipped, we will send you a confirmation email containing a tracking link. You can also track the status of your order by logging into your account on our site.

 

Can I cancel my order?

You can cancel your order before it is shipped. Please contact us by email or telephone to cancel your order.

 

How to return a product ?

Please consult our returns policy for the conditions and procedure of returns.

 

How to contact customer service?

You can contact us by email, telephone or via the contact form on our site. We strive to respond to all requests as quickly as possible.

 

Are the products guaranteed?

All of our products are guaranteed against manufacturing defects for one year from the date of purchase. Please see our warranty policy for more information.

 

How to use a coupon code ?

During the ordering process, you can enter your promo code in the box provided for this purpose. The discount amount will be automatically applied to your order.

 

How to create an account on the site?

To create an account, click the "Create Account" button at the top of the home page. You will need to provide your name, email address and a password.

 

Is it possible to modify an order already placed?

If your order has not yet been shipped, you can contact us to modify your order. If your order has already been shipped, please review our returns policy for return procedures and reordering.