Shipping policy

How are delivery costs calculated?

Delivery costs depend on the destination, weight and size of your order, as well as the delivery method chosen. You can see the exact delivery costs during the ordering process, before finalizing your purchase.

What delivery methods are offered?

We offer several delivery options, including standard, express and collection point delivery. The choice of delivery options depends on the destination and weight of your order.

Are delivery charges refundable?

Delivery charges are non-refundable except in the event of an error on our part or a defective product.

Can I track my delivery?

Once your order has been shipped, we will send you a confirmation email containing a tracking link. You can also track the status of your order by logging into your account on our site.

Do you ship internationally?

Yes, we ship internationally. Delivery costs and delivery times vary depending on the destination and the delivery method chosen. Please see delivery details during the ordering process for more information.

Are delivery costs free?

We offer free shipping on orders over a certain amount. Details and conditions of the free delivery offer are available on our site.

What should I do if my order has not been delivered?

If you have not received your order within the estimated time frame, please contact us by email or telephone. We will do our best to resolve the problem and keep you informed of the status of your order.